Proudly Australian Owned and Operated

32 Veronica Street, Capalaba, Queensland, Australia

Brisbane's Leading Wholesaler in Tools & Machinery

Call Today: 07 3823 4720


Returns

We want you to be totally satisfied with your product purchases from S & Y Agencies.

If you are not totally satisfied with your purchase, please contact our Customer Service Team at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will assist you.


Order Discrepancy

If there is an order discrepancy, we MUST BE NOTIFIED WITHIN 48 HOURS of you receiving the order.


Making a Claim

To return or exchange your item, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your:

  • Name
  • Company name
  • Invoice number
  • Item number
  • Claim details

We will happily address your concerns. Items returned without a Returns Authorisation Notice cannot be processed.

A 15% handling fee may apply.

Once the claim has been made, we will endeavor to send you a replacement or refund your payment within 14 days (excluding shipments to remote locations), providing your Returns Authorisation Notice is included with the item(s) returned.